Consumer Health Data Privacy Policy

Conversations with an AI Companion about the death of the Subject can reveal information about your mental or behavioural health — for example, references to grief, distress, sleep, therapy, or medication. Where a conversation reveals this kind of information, we treat it as consumer health data.

We do not currently operate a separate, standalone opt-in consent step specific to consumer health data. It is collected and processed under the same account-level consent you give when you accept our Terms of Service and Privacy Policy, and is protected the same way as your other conversation and biometric data — see Privacy Policy sections 1, 2, 10, and 13. We are disclosing this directly, rather than describing a distinct consent flow that does not yet exist.

We do not currently obtain a separate, additional consent before a service provider listed in our Subprocessor List processes consumer health data as part of operating the Services. It is processed by the same providers, under the same contractual restrictions, as the rest of your conversation content (Privacy Policy section 4).

We do not sell consumer health data, ever, under any circumstance, including in a business transfer. This is a stricter commitment than the general business-transfer language in Privacy Policy section 4, which does not apply to this category.

We do not collect precise geolocation data at all (Privacy Policy section 1), so we do not use it to identify your presence at, or proximity to, a mental health facility, crisis centre, or similar location, and we do not build advertising or marketing audiences based on consumer health data.

Depending on where you live, you have the right to confirm whether we process your consumer health data, to access it, and to have it deleted. Washington and Nevada residents may also authorise another person to exercise these rights on their behalf.

Use Privacy & Security under Settings in the app, or contact us at privacy@luqas.ai. A deletion request for consumer health data can be made the same way as any other data-deletion request; it does not require deleting your whole account unless the underlying conversation itself is what you want removed.

We keep consumer health data only for as long as your account is open, consistent with the retention approach described in Privacy Policy section 14.

We will give at least 30 days' advance notice before a material change, consistent with Privacy Policy section 20. If we build a separate, dedicated consent flow for this category in the future, this Policy will be updated to describe it before it goes live.